January, 2016 - January, 2017
Developed internally focused strategic plan for a defense technology consulting firm.
Managed the initial phase of aligning brand identity across marketing platforms including updating the company logo, website, and capabilities statements.
Managed a team of 2-5 including interns with specialized knowledge in project management, web development and design.
January, 2014 - January, 2015
Oversaw a team of 14 and cash office for unit with revenues over $4 million. Identified opportunities to drive business growth as the designated lead on a change management project.
Made actionable recommendations based on systematic collection of data through observations of customer engagement during the sales process, tailoring process, and customer service scenarios.
January, 2011 - January, 2013
Led store operations in multiple units with revenues over $2 million, including cash office, labor, and tuxedo rental and tailoring operations management.
Drove operational improvements by leading projects across regions and making recommendations resulting in labor budget increases, additional personnel and training, and better communication and cohesion among management teams.
January, 2009 - January, 2010
Managed operating activities for a $2.6 million home furnishings store during a transition in business strategy.
Managed P&L statement and presented financial deck to chief retail officer and other executives at quarterly financial meeting.
Completed the first phase of a turnaround project to align store operations with business strategy in an environment of declining consumer demand.
Achieved 6-month objective of increasing a margin-driving program's revenue to 20% of quarterly sales.
January, 2001 - January, 2007
Managed operations for a $1.2 million store with $300,000 of inventory supported by a team of 10 people.
Drove organic revenue growth by over 4% by implementing the company’s innovative sales strategy and leveraging its strategic investment in human capital.